Business Intelligence (BI) applications, including customer relationship management systems, decision support systems, analytical processing systems, and data mining systems, have captured the attention of medical practitioners, clinic and Industry researchers for the last few years. Health care organizations, which are data driven and in which quality and integration of data is of paramount importance, have been under planning to employ BI applications to help and assist healthcare managers in improving the quality of the information input to the decision process.

The healthcare industry is beginning to use these methodologies in order to combat the pressures of cost control and efficiency improvement. Business intelligence is critical to combine this data and provide this constant, consistent flow of information to make these efforts successful. These reports and presentations include admission and discharge tracking, room and bed status, length of stay, charges, and patient census information.

ICAST Integrated BI embeds the collation, analysis, and dissemination of relevant information from healthcare systems into the organization’s operational and decision-making processes at all levels. It enhances the automatic detection of significant events and changes, facilitates the timely, intelligent responses, and enables proactive management of enterprise performance. Every patient is different, and their needs and situations are unlike any other patient’s needs and situation. For healthcare organizations, grouping patients and understanding the trends and patterns across these groups is essential to developing marketing programs and delivering care effectively, efficiently and in a timely manner. ICAST can be used to slice, dice, and sort and sum patient groups in different ways in order to provide multidimensional view of hospital operations.

ICAST HealthCare process suite helps to monitor and manage the business processes with the objective of enabling improved business performance. It has three primary categories of capability.

• Information Management: including operational reporting, data federation, data warehousing, and analytics
  
• Process Management: including business processes, key performance indicators (KPI), alerts, process status, operational activities, and real-time process monitoring and data acquisition
  
• HealthCare Service Management: includes systems monitoring and optimization of IT operations to meet the business measurements.